AFERIY Support

Hear From Youtubers

Find setup, usage, and support videos by product series.

38 videos All Videos

Power Outage? Choose Smart💡

Stay Powered Anytime, Anywhere!

AFERIY P280 2800W Portable Power Station, 4*Battery Expandable to 10,240Wh
2800W | 2048-10240Wh | APP | LiFePO₄

🔋 EVE® 40135 EV-Grade Batteries
♻️ Over 4000 Cycles at 85% Capacity
🛡️ 7-Year Warranty

$799
-33%
AFERIY P300
3000W | 2048-10240Wh | APP | LiFePO₄
$729
$899
-33%
AFERIY P180
1800W | 1024Wh | App | UPS < 10ms
$499
$599
-43%
AFERIY P210
2400W | 2048Wh | APP | UPS < 10ms
$669
$999
-33%
AFERIY P280
2800W | 2048-10240Wh | APP | LiFePO₄
$799
-33%
AFERIY P310-B
3840Wh | LiFePO4 | UPS < 10ms
$1099
$1199
-52%
AFERIY P010
800W | 512Wh | UPS < 10ms
$279
$329
-53%
AFERIY P040
400W | 256Wh | LiFePO₄ | UPS < 10ms
$169
$299
-20%
AFERIY Nano100
100W | 99.2Wh | LiFePO₄ | 1.1 Kg
$51.72
$99
-30%
AFERIY AF-S400A1
400W | Foldable
$499
$699
-29%
AFERIY AF-S200A1
200W | Foldable
$269
$369
-27%
AFERIY AF-SL30
30W | Foldable
$89
$128
-62%
P280 2800W Solar Generator Kit
2800W | 2048Wh~10240Wh | App
$1079.10
$1499
-35%

🌟AFERIY Nomad P180 Pro 1800W

Let Power Fuel Every Adventure! ⚡

AFERIY Nomad1800 P180 Pro Portable Power Station with Expandable Capacity 1800W 1024Wh
$499
$499
-%

AFERIY U.S. SUPPORT

FAQ

Find answers about product selection, charging, solar compatibility, expansion batteries, shipping, returns, warranty, and support.

Product Selection
Which AFERIY power station is right for me?

The right model depends on the appliances you need to power, their running and startup wattage, and how long you need them to operate.

Smaller models are suitable for phones, laptops, lights, and short trips, while higher-capacity models are better for refrigerators, air conditioners, RVs, and home backup.

Please provide your appliance wattage and expected runtime for a recommendation.

How do I know if an AFERIY power station can run my appliance?

Check the appliance’s running wattage and startup or surge wattage. Both must remain within the power station’s rated output.

Refrigerators, freezers, pumps, air conditioners, compressors, and power tools may require much higher startup power.

If the specifications are unclear, send us a photo of the appliance label before purchasing.

How long will an AFERIY power station run my devices?

Runtime depends on battery capacity and the total power used by connected devices. A general estimate is:

Battery capacity in Wh × approximately 0.85 ÷ appliance wattage

For example, a 1024Wh power station running a steady 100W device may provide approximately 8–9 hours.

Actual runtime varies with temperature, startup surge, inverter loss, appliance cycling, and standby consumption.

What is the difference between output power and battery capacity?

Output power, measured in watts, determines which appliances the power station can run.

Battery capacity, measured in watt-hours, determines how long those appliances may operate.

Adding an expansion battery increases total capacity and runtime, but it does not normally increase the main power station’s rated AC output.

Charging and Solar
How can I recharge an AFERIY power station?

Depending on the model, AFERIY power stations may support charging from a wall outlet, compatible solar panels, a vehicle charging port, or combined AC and solar charging.

Charging speed varies by model, input power, temperature, and available sunlight.

Always use compatible cables and remain within the stated input limits.

Can I charge the power station while using it?

Many AFERIY models can supply power while charging, but performance depends on the model, charging source, and connected load.

The total output should remain within the unit’s rated limit.

For refrigerators, computers, medical devices, or other important equipment, do not rely on the power station as the only backup source without an additional approved backup plan.

Can I use third-party solar panels with an AFERIY power station?

Third-party solar panels may be compatible, but compatibility cannot be confirmed by wattage alone.

Please check the panel’s Voc, Vmp, Imp, Isc, connector type, number of panels, and planned wiring method.

The combined voltage and current must remain within the power station’s solar input limits.

When uncertain, contact service@aferiy.com before connecting the panels.

Why is the actual solar input lower than the panel’s rated wattage?

A solar panel’s rated wattage is measured under controlled test conditions.

Real output is affected by sunlight intensity, panel angle, shade, clouds, temperature, cable length, connector loss, and the power station’s input limit.

For better performance, place the panel in direct sunlight, aim it toward the sun, avoid partial shading, and keep the panel surface clean.

Can I connect multiple solar panels together?

Multiple panels may be used only when the combined voltage, current, and wattage remain within the power station’s input limits.

Do not connect panels in series or parallel based only on total wattage.

Please provide the Voc, Vmp, Imp, Isc, connector type, panel quantity, and planned wiring method.

Complex solar setups should be confirmed by service@aferiy.com.

Expansion Batteries
Which AFERIY models support expansion batteries?

Expandable models include the P180 Pro, P280, and P310. Each model requires its matching expansion battery:

  • P180 Pro: P180-B
  • P280: P280-B
  • P310: P310-B

Expansion batteries are model-specific and should not be used with a different AFERIY power station unless compatibility is officially confirmed.

Does adding an expansion battery increase AC output?

No. An expansion battery increases total capacity and extends runtime, but it does not normally increase the main power station’s rated AC output.

It also does not automatically increase the solar input limit.

Appliance compatibility is still determined by the output rating of the main power station.

Can AFERIY expansion batteries be used with different models?

No. Expansion batteries are not interchangeable between different AFERIY models.

Always use the battery designed for your main unit. Using an incompatible battery or cable may prevent the system from working correctly and could create a safety risk.

Confirm the exact main-unit model before purchasing an expansion battery.

Shipping and Orders
Where does the AFERIY U.S. store ship?

The AFERIY U.S. store ships to eligible physical residential and business addresses within the continental United States.

Customers in Canada, France, Germany, the United Kingdom, Europe, Italy, Spain, and Japan should order through the corresponding regional AFERIY store.

Prices, products, and promotions may differ by region.

Can AFERIY ship to Alaska, Hawaii, Puerto Rico, Guam, APO, FPO, DPO, or P.O. Boxes?

No. The AFERIY U.S. store cannot ship power stations or batteries to Alaska, Hawaii, Puerto Rico, Guam, unsupported U.S. territories, APO, FPO, DPO, or P.O. Box addresses.

A valid physical street address within an eligible continental U.S. delivery area is required.

Why did my order arrive in multiple packages?

Power stations, expansion batteries, solar panels, and accessories may ship separately because they are stored, packed, or transported differently.

Each package may have its own tracking number and delivery date.

If part of your order has arrived and another item is still missing, check all tracking numbers or contact service@aferiy.com with your order number.

How can I track, cancel, or change my order?

Tracking details are normally sent after shipment.

Order cancellations, address changes, product changes, quantity changes, and delivery investigations require review and depend on whether the order has already been processed or shipped.

Please email service@aferiy.com with your order number and request details.

Changes cannot be guaranteed after shipment.

Returns, Warranty and Support
What is AFERIY’s return and warranty policy?

Returns, refunds, exchanges, replacements, and warranty claims require review by the AFERIY after-sales team.

Do not return a product without authorization and the correct return address.

How do I contact AFERIY for order or product after-sales support?

For order questions, technical issues, warranty claims, returns, refunds, replacements, missing items, damaged deliveries, or product after-sales support, please email:

service@aferiy.com

Include your order number, product model, serial number, purchase channel, and a brief description of the issue.

Photos or videos are helpful when relevant but are not always required.

What Our Customers Are Saying

Excellent
Rated 4.6 / 5 based on 491 reviews
Trustpilot
Customer reviews on Trustpilot
Showing selected 4 & 5 star customer reviews View all reviews
Verified
edward giorgio US · 7 days ago

The Aferiy was delivered in the timeframe given

The Aferiy was delivered in the timeframe given and was easy to get accustomed to. It ran my refrigerator for 12 hours with 25 per cent still left on the generator.

Verified
William GB · Jul 14, 2026

AFERIY P280

Power station arrived exactly as promised, great product. After-sales has been brilliant and the customer service experience has been excellent.

Verified
Graeme Dawson GB · Jul 10, 2026

Had a problem and it was sorted

Had a problem and it was sorted super quick. Cannot fault the service I received. Great service and I will deal with them again.

Verified
Voodoochile CH · Jul 9, 2026

Real customer service!

Spot-on delivery with everything included. The warranty extension process was a breeze, and I received a real confirmation email within two business days.

Verified
Larry US · Jul 8, 2026

High quality and working flawlessly

High quality and working flawlessly for several days. The fast transfer, adjustable charging dial, included dust bag and light put this ahead of much of the competition.

Verified
Karl GB · Jun 29, 2026

Great customer service and fast delivery

My P310 was processed and delivered extremely quickly. When a separately shipped cable was lost, AFERIY customer service dispatched a replacement the next day.

Verified
Michael S DE · Jun 10, 2026

Fast and friendly customer service

I made a mistake while ordering and contacted support about the price. They reacted immediately and refunded the difference. Fast, friendly service with a good amount of goodwill.

Verified
Mac Morgan GB · Jun 19, 2026

P280 with 400W solar panel

Easy to order and quick delivery. The product was as described. We have completed three weekend camping trips with it and everything has been good so far.

Verified
M B US · May 22, 2026

Love my AFERIY power stations!

They work as expected, they are portable and hold up well. AFERIY also has great customer service and goes above and beyond to make sure customers are happy.

Verified
George Renstrom US · Mar 24, 2026

My favorite power station

My favorite power station. Great app and twice the power for about half the cost when on sale. I have purchased three P210 power stations over time.

Verified
Derek Illman GB · Mar 19, 2026

Excellent piece of kit!

The P210 is compact and functions at least as well as anticipated. It was reasonably priced compared with similar products, and the after-sales team provided prompt and patient assistance.

Verified
Otis IT · Apr 3, 2026

Reliable and powerful power station

The P280 feels solid and well built. Its capacity is suitable for home use, an RV or backup power, and the clear display makes it easy to monitor battery level and power usage.

AFERIY SUPPORT

Always Here
to Help

Contact the right AFERIY team for partnerships, product support, wholesale inquiries, and Amazon assistance.

Creator Partnerships

YouTube creators, influencers, media reviews, affiliate campaigns, and brand collaborations.

partnership@aferiy.com

Product Support

Product issues, quality concerns, troubleshooting, warranty, returns, refunds, or replacements.

service@aferiy.com

Wholesale Inquiries

Wholesale purchasing, dealer opportunities, business orders, distribution, and commercial cooperation.

Hello@aferiy.com

Amazon Support

Support for AFERIY products purchased through Amazon, including order and after-sales assistance.

support@aferiy.com

Connect With the AFERIY Community

Join other AFERIY users, watch product guides, and discover new ways to use portable power.

AFERIY EMAIL UPDATES

Stay Powered. Stay Updated.

Sign up for AFERIY product news, exclusive offers, practical power tips, and the latest portable energy updates.

Exclusive offers Product updates Power tips